Your privacy
matters to us.

1. Information We Collect

We may collect personal information including:

• Name and company details
• Email address and telephone number
• Service and billing addresses
• Payment and transaction information
• Job and site details
• Website usage information, including cookies and analytics
• Any information you provide when contacting us or requesting a quotation

2. How We Use Your Information

Your information is used to:

• Prepare quotations and proposals
• Deliver commercial HVAC services
• Schedule and manage service appointments
• Issue invoices and process payments
• Respond to enquiries and customer support requests
• Maintain compliance and service records
• Improve our website and services
• Send service updates and marketing communications (where permitted)

3. Cookies and Website Analytics

Our website may use cookies and analytics technologies to improve user experience, monitor website performance, and better understand visitor behaviour. You can disable cookies through your browser settings; however, some website features may not function correctly.

4. Disclosure of Information

We do not sell your personal information.

We may disclose your information to trusted third-party service providers where necessary, including:

• Payment processors
• IT and cloud service providers
• Accounting and bookkeeping providers
• Contractors and technicians delivering services
• Government authorities where required by law

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure. While we strive to safeguard your information, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Marketing Communications

With your consent or where permitted by law, we may send updates about our services, promotions, and industry information. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time in accordance with applicable Australian privacy laws.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the revised version becomes effective upon publication.